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No, it's not neccessary. Less is more. We do suggest a blanket that you have slept with for their first visit, or if your pet is used to sleeping with you.
We have two scheduled times to feed your pet, morning at 8 am and evening around 5 pm. If your pet is used to being fed once a day, we will feed them in the morning and then they have their food in there at the end of the day if they are not morning doggies
No. You will need to bring the food for your pet. We do not want to disrupt their diets. Please make sure you bring enough food for their entire stay, as we will have to run down and replenish their food, so additional charges for food and travel will apply.
We discourage coming back and visiting your pet as it may stress them out thinking that they are going home. We also have our routines here, and we want to make their stay as comfortable and less confusing for the animal guests as possible. Also, it disturbs our other guests. We are constantly interacting with our guests and up keep, so we need to keep the environment safe and as stress free as possible.
You pay your 50% deposit at the time of reservations to secure your pets stay. We cannot guarantee your pets stay unless deposit is received. You pay the remaining balance at the time off drop off. This helps to eleviate one less thing to worry about when you pick up your pet(s). If payment was not received at the time of drop off, please remember that your pets cannot be released until the balance due is received.
No. We do not take pets that take injections or have severe health issues. Although we are fortunate to have a wonderful vet clinic next to us in the case of an emergency, we do not feel that animals that need injections are best staying at any boarding facility unless it is at a Veterinary clinic that has qualified Veterinarian doctors that can monitor properly the stability and health of the animal. It puts a lot of stress on the animal, as well as the staff as we are constantly concerned about the well being of the pet. If your pet need extensive geriatric care or daily injections, we strongly recommend making plans well in advance for your pet to stay at a Veterinarian facility during your time away from home.
Well if you know Upcountry, you know that winter time is the rainy season. We will be adding a covered area this year to assist for those weather conditions so that the guests can go out as often as when it isn't raining. SO, usually we have the dogs outside all day. It all depends on how many doggy guests we have and how many can socialize well. If we have to rotate the guests, they all usually get at least 3-6 hours outside. We also have a dog walker who comes 3 times a week, If your pet is good on a leash, they get an extra outing at no additional charge. If they aren't able to be walked then they get some one on one time playing ball, belly rubs, and some talks.
We are pretty flexible with our pick up and drop off times and policy, meaning we allow you to pick up and drop off at anytime during those hours. Our kennel attendant begins at 7am. We need to allot enough time to let our guests out, feed them, and make sure our kennels are clean and sanitary before anyone comes in or leaves. We have made our closing hour earlier, because we have found it is not fair to your pet to be dropped off right at closing time. That doesn't give the pet anytime to spend with us and get adjusted properly. Another reason we changed our hours is to keep our daily rates down. We don't charge extra to play with your pet, nor charge any other additional hidden fees. It's all inclusive. The only additional charges are if you would like your pet bathed or groomed or purchase something from our retail and Maui Barkery line.
Although we encourage pets to be spayed or neutered, we do not discriminate in them being able to stay with us. It does limit them being able to be socialize. If your dog is scheduled to go into heat during your scheduled vacation, you will need to make other arragements. We cannot board your pet. Since we don't discrimate, it means that we may have unfixed males boarding at Maui kennels, and it would cause alot of ansxiety on the other animals, jeapordise the safety of your pet as well as us and our attendants. If you pet, goes into heat while boarding you will need to have your pet picked up immediately. We would suggest that you make a back up plan in case this situation occurs, and/or plan your trip accordingly to your pets scheduled cycle.
There were several factors that played a role in our move. Barry has to have hip replacement surgery, and it is hard to find good help on Maui that can interact with animals. We had to look at our overhead costs, and we needed to manage our expenses and eliminate a huge part of it, and continue to do what we love...care for animals. Now we can manage our business, cater to the needs of the community, allow Barry to recover, and play with our furry friends in a stress free environment. We have less kennels, which allows more attention and one on one time with our guests, larger play areas than the Makawao location, and we are with the animals 24/7....well except when we have date night or go shopping.